Pending
Processing can continue after sign-out.
A provider-backed request can remain pending while durable retry processing removes provider and local data. Keep the private receipt securely on the original device until completion.
Account deletion
Your account. Your decision.
Health Journey has an authenticated, self-service deletion flow. You do not need to contact support to start it.
In the app
Request deletion in four steps.
- 1
Open You, then the Account section.
- 2
Choose Delete account.
- 3
Review the permanent-deletion summary and type your current account email.
- 4
Submit once. If the provider cleanup is pending, keep the private receipt on your device until completion.
Completed
The old account cannot be restored.
Deletion is permanent. A genuinely new provider identity may later create a new account with the same released email, but deleted Health Journey records are not restored.
Trouble?
Do not send the receipt to support.
Keep the receipt securely on the original device. If processing passes the promised deadline, use the verified support channel without sharing the private token.